Frequently Asked Questions

  • When Night Comes is located in the Union Bond Store on Atherden Street, Sydney, within The Rocks precinct.

    Train and Light Rail:
    The closest station is Circular Quay. From Wynyard station, walk north down George Street towards the harbour for 10 minutes.

    Bus:
    For buses travelling through the CBD along Elizabeth Street, get off the bus at Bridge Street and head north to The Rocks.

    Ferry:
    Take the ferry to Circular Quay.

    Taxi:
    Taxi ranks are located on George Street near Playfair Street, on George Street at the Metcalfe Arcade, at the Overseas Passenger Terminal, and Alfred Street at Circular Quay.

    Rideshare:
    Please direct your rideshare to The Rocks.

    Parking:
    Paid street parking is available in The Rocks on Harrington, Cumberland, Argyle, Essex and Gloucester Street. 

    ​There are also a number of paid parking stations in The Rocks:

    Wilson Parking, Quay West
    Wilson Parking, Clocktower
    Wilson Parking, 155 George Street

  • When Night Comes is an interactive show and experience across multiple rooms. You will enter and experience the show in a small group with other attendees. You will be guided from room to room by the performers, watch and engage with show performances and be invited to partake in a drink or two. You may be invited to interact with the performers, but you don’t have to, and you can choose to observe from a distance.

  • Immersive theatre is a style of live performance. A traditional show means the audience view the action from a single point, usually their seat in an auditorium. During an immersive experience, audiences are often able to move around spaces, effectively ‘on the set’ with the performers and with the action happening around them. Audience members can choose to interact with the cast, or to be observers on the fringe. The result is an engaging and personal experience for each and every audience member. Australia’s most acclaimed immersive theatre productions were A Midnight Visit and Love Lust Lost, also by Broad Encounters.

  • The performers may invite you to interact with them, but you don’t have to speak or participate physically in the performance, aside from moving from room to room as guided by the performers and When Night Comes staff.

  • Yes. You can choose to have alcoholic cocktails or mocktails with non alcoholic and low ABV spirits as part of your journey. You make this choice when you purchase your ticket. If you’re not sure if you have done this correctly, or have changed your mind on which option you would like please contact us at hello@broadencounters.com. Drinks are prepared ahead of time to be served during the show, so it’s important we know your choice in advance and changes within a week of your show date cannot be accommodated.

  • Both tickets include beverages as part of your show experience. A VIP Ticket gets you closest to the action, putting you in the best “seats” in the house. A Standard Ticket is still close to the action, but you will need to stand for the majority of the performance.

  • Your performance start time is the ticket type that you selected at booking. Please arrive at least 15 minutes prior to this start time. For instance, if you booked a 7.30pm session, please arrive at the venue by 7.15pm at the latest. Due to the nature of the show, latecomers cannot be admitted.

    The foyer bar will be open 45 minutes before our first show of the evening, serving a variety of delicious beverages.

  • Due to the age of the building, the show is not fully accessible. To be able to see the full show, you will need to be able to navigate up and down three sets of stairs, plus a single step to start the journey. Please contact hello@broadencounters.com for accessibility details. There are significant amounts of standing in the show, please also contact us if you require a seat for accessibility reasons. This needs to be organised in advance.

    This performance is also suitable for vision and hearing impaired attendees, though you may wish to bring an interpreter to assist you.

  • We offer a substantial discount for companion card holders to bring a companion with them when attending When Night Comes. A charge will be applied when booking a companion ticket to cover the cost of drinks service. Please contact Sydney Fringe for details on booking companion card tickets.

  • Attendees must be 18 years + to attend When Night Comes.

  • When Night Comes is broadly suitable for pregnant people. There are non-alcoholic beverage options, and a chair can be arranged for accessibility if needed.

  • Our onsite bar will be open before and after every show, serving delicious cocktails, and a selection of beer, wine and soft drinks. Please see our Foyer Bar page.

  • Coats and bags larger than A4 paper size are not permitted in the show and you will be required to leave them in the self-check cloaking facility. Please travel lightly, and leave coats and large bags at home. Items left in the self-check cloaking facility at the venue are left at your own risk.

  • Paid street parking is available in The Rocks on Harrington, Cumberland, Argyle, Essex and Gloucester Street. 
    Time limit restrictions vary, so make sure you leave enough time and check the signs.

    ​There are also a number of paid parking stations in The Rocks:

    Wilson Parking, Quay West 
    Wilson Parking, Clocktower
    Wilson Parking, 155 George Street

    There are numerous public transport options to The Rocks. See our “Getting There” FAQ tab for details.

  • There are adult concepts, nudity, uneven floor surfaces, stairs, low-level lighting, strobe and haze. Entry is at your own risk. You must be 18+ to attend When Night Comes.

  • The allergen information for the beverages served during the show will be made available in advance (yet to be finalised). You consume all food and beverage offerings at your own risk. If you are unsure about whether something is suitable for you, please do not accept it.

  • Neither photography nor filming is permitted at any time during the performance, unless authorised in advance in special cases. You are welcome to take pictures in the bespoke bar.

    For media and photography enquiries, please contact hello@broadencounters.com

  • When Night Comes does not offer refunds. Tickets can be transferred to another person.